Welcome to Moss Lane Soaps! Please read the policies below carefully. If you have any questions that aren't answered here, please contact us before placing an order. Your order indicates your agreement to the provisions of our shop policies.
We accept all major credit cards at checkout. Depending on the laws of your state, Etsy may collect sales tax or other fees on our behalf and remit that tax to the appropriate government.
As the purchaser, you are responsible for any customs or duty fees or VAT or other taxes or fees that apply to your purchase. Depending on where you live, such expenses can be substantial, and as the purchaser you assume the responsibility to be informed about the fees and taxes where you live.
If you need an invoice before your shipment arrives, please print it directly from Etsy.
We use calculated shipping, so the price you pay for shipping should accurately reflect our actual cost to ship your order. If for some reason it should happen that we are able to ship for less than what you paid, it's our practice to refund the difference when that amount is $1.00 or more.
We ship to addresses in the United States using U. S. Postal Service Priority Mail or First Class Package. Because of increasing regulatory and tax burdens, we no longer ship internationally. You also have the option of selecting USPS Priority Mail Express if you need your order in a hurry, but remember that there are not necessarily any guarantees connected to that USPS service. All customs duties, taxes and processing fees are the responsibility of the buyer.
We carefully wrap and pack our soaps and mail them as quickly as possible, but no later than two business days after payment is confirmed. That said, unforeseen circumstances do occur in life, and we will contact you immediately if a problem arises with your order.
Please bear in mind that once your order is in the hands of the USPS, we have no control over its transport. Any delivery estimates are only estimates, and delays because of customs are beyond our control. If you must receive your order by a certain date, please order far enough in advance and select a shipping method that will maximize your chances of receiving it in time. We can accept no responsibility for packages that are lost, stolen or damaged after the USPS reports that it has been delivered. As the buyer, you are responsible to enter the correct shipping address with your order. If the buyer provides an incorrect address and the USPS shows it delivered, the buyer is responsible to be in contact with their local post office and/or recipient to retrieve the package. In such instances, we are not responsible to replace or refund an order that has been delivered to the address provided by the buyer.
If your package arrives damaged, please keep the packaging for inspection by postal authorities. If you encounter any problems with delivery, please contact us as soon as possible and we will work with you and the USPS to resolve the situation.
When the buyer checks the "Gift" box when ordering, the items purchased will be shipped with an automatically generated gift receipt (without pricing information) and an indication that the item is a gift. Buyer must include any desired gift message in the dialog box provided if the buyer desires that the recipient know where it came from. If you are purchasing a gift but are having it shipped to yourself, please do not check the "Gift" box. Please note that we do not offer gift wrapping, and orders marked "Gift" are not shipped gift wrapped.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Our goal is 100% satisfaction! If you believe we have fallen short, please contact us to discuss a replacement or refund.
Q: What's the difference between your Fragrance Oil soaps and the Essential Oil soaps? A: Essential oils (EOs) are natural oils extracted from plant sources. Fragrance oils (FOs) sometimes contain essential oils in their formulation, but contain man-made ingredients as well. Whether we're using EOs or FOs, we always look for the highest quality ingredients for our soaps. Our soaps that contain FOs will list "fragrance" on the label. If we've used an EO, we'll list it by name.
Q: If essential oils are more natural, why don't you use them all the time? A: We use EOs in our soaps wherever possible. (We're calling our line of EO soaps "Moss Lane Essentials.") Sometimes, however, it's just not possible to get the desired fragrance by using essential oils--many fruit scents other than citrus, for example. Other times the cost of some essential oils is impossibly high, often because unsustainable harvesting practices have endangered the source species. Rather than add to the demand for those endangered plants (and rather than having to charge $25 or even more per bar), we sometimes opt for a man-made imitation of the natural oil. In still other cases, a particular EO just doesn't hold up well in soap or is too dangerous to work with.
Q: What kinds of colorants do you use? A: Some of the colorants we use are from plant sources, while some are earth-based clays, or are minerals and pigments that occur in nature, though some are created under laboratory conditions to avoid contaminants and insure purity. Clays have been used for cosmetic purposes for ages, and they lend their own special properties to our soaps as well.
Q: I'm looking for a soap to treat [X] condition. What do you have for that? A: In the United States, soaps are considered neither cosmetics nor medicines for regulatory purposes--unless, of course, we begin making claims that our soaps have cosmetic (such as moisturizing, exfoliating) or medical properties and uses. Although from time to time customers may refer to what herbalists and aromatherapists say about some of the ingredients we use, we are careful to make clear that our soaps are for cleansing and any other properties they may or may not have are purely incidental.
Q: Aren't lye soaps harsh? A: Some of the homemade lye (sodium hydroxide) soaps from yesteryear were indeed harsh--certainly nothing you'd want to use on your skin or hair. We carefully formulate all our soaps to make sure there's no unused lye remaining in the bar. More than that, we make sure the quantity of rich natural oils we use exceeds the amount that's converted by the lye so we can be sure our soaps are mild and gentle. Better yet, when the lye reacts chemically with the oils some of what's produced is natural glycerin, known for being kind to your skin. The end result is skin that feels clean without the drying that many commercially produced soaps or detergent bars can cause.
Q: Can I place a custom order for a special event? A: Let's talk! Our soaps have often been used as guest favors for showers and weddings. We do ask that you remember that our soaps need six to eight weeks or more from the time they are made to cure properly before they are ready to package and ship, so please send us a message and give us as much advance notice as possible so we have the best chance to help you get what you're looking for.
Q: Do you sell wholesale? A: Generally speaking, no. For the most part we're just too busy trying to keep up with retail demand. Increasing supply costs also make it hard for us to offer wholesale discounts. Additionally, in our experience selling wholesale, we've found that we lose control of the inventory and sometimes retailers leave unsold product on the shelf much longer than they should. Obviously, that's not very good for their customers, or for our brand.
Q: Can I get my order gift wrapped? We do not offer gift wrapping services. Our focus is on packing your order in a way that gives it the best chance of arriving in good condition. (Besides, you really don't want to see a gift that Dave has wrapped.)
1. Personal Information We Collect. To fulfill your order, you must provide us (Moss Lane Soaps, LLC) with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of soap, for example), if you contact me directly.
2. Why We Need Your Information and How We Use It. We rely on a number of legal bases to collect, use, and share your information, including:
--as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
--when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
--if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. Information Sharing and Disclosure. Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
--Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
--Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
--Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
5. Transfers of Personal Information Outside the European Union. Our business is based in the United States of America and may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we will use a Privacy Shield certified service and therefore rely on Privacy Shield as the legal basis for the transfer.
6. Your Rights. If you reside in certain territories, including the European Union, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
--Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
--Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
--Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
--Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. How to Contact Us. For purposes of EU data protection law, we, Moss Lane Soaps, LLC (David Dennis, Owner), are the data controller of your personal information. If you have any questions or concerns, you may contact us at firstname.lastname@example.org. Alternately, you may mail us at: Moss Lane Soaps, PO Box 511, Myerstown, PA 17067-0511, USA. We will in turn contact Etsy.com to fulfill your request, or you may contact Etsy directly.